Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jason Douglass

Jason Douglass

February 27, 2026

5  out of  5
rating by Jason Douglass
"I had a very helpful experience with Alex Bryant with Shannon Salsbury's office of state farm insurance. I had an accident with my vehicle and needed to transfer my coverage from my old vehicle to my new vehicle and also a new quote. Alex was very pleasant and helped me get my quote with ease. Thank you Alex for the great help you've provided."
We responded:
"Thank you so much for the 5-star review! We deeply appreciate your kind words, I know it makes everyone on our team smile when we hear feedback from our clients. 😀"
Profile photo of Craig Monaco

Craig Monaco

February 27, 2026

5  out of  5
rating by Craig Monaco
"Fast friendly service"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us our office. "
Profile photo of Deborah Eaton

Deborah Eaton

February 27, 2026

5  out of  5
rating by Deborah Eaton
"I had a very positive experience with Alex on our motorcycle insurance. We no longer have the motorcycle and when I called to have it removed it was done within minutes. Thank you, Deborah"
We responded:
"Thank you so much for the 5-star rating, Deborah! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Profile photo of Diana Steiner

Diana Steiner

February 26, 2026

5  out of  5
rating by Diana Steiner
"I have been a State Farm customer for car and home insurance for 34 years. Even though I moved 7 times across states, I retained them as my insurance partner. The team here in Texas is fantastic to work with, especially Alex. Five starts for sure!!!"
Profile photo of Joe Nguyen

Joe Nguyen

February 20, 2026

5  out of  5
rating by Joe Nguyen
"I found Jennifer to be very professional, courteous and very helpful. Thanks"
We responded:
"Thanks Joe, appreciate the feedback on your experience with Jennifer. It makes her happy to get those awesome compliments. Have a great weekend. 😃 "
Profile photo of Catherine Rennell

Catherine Rennell

February 13, 2026

5  out of  5
rating by Catherine Rennell
"My family has used the Salsbury office as our State Farm agent for many years now. They are always quick to respond and provide great service. They were extremely helpful to me when I had items stolen that were covered by my personal article policy. I highly recommend!"
We responded:
"Thanks Catherine, I appreciate you taking the time to share your experience with our office and we were happy to help with the claim. Call us if you need anything and have a blessed weekend. 😀"
Profile photo of Shawne Webb

Shawne Webb

February 11, 2026

5  out of  5
rating by Shawne Webb
"Had a few things I needed help with and Mia went above and beyond to help me get them resolved. Made me feel like I was the only customer She had. Thank you for everything."
We responded:
"Thanks for the review Shawne, hope you are doing well. Appreciate the feedback on our office."
Profile photo of Patricia Wheeler

Patricia Wheeler

February 11, 2026

5  out of  5
rating by Patricia Wheeler
"Shanon Salsbury’s office is very professional my husband and I are retired, and their explanation of policies are perfect…Shanon and his office staff are very easy to get in touch with. They will pick up the phone no later than the second ring and you’re never put on hold. If you have a question they will find the answer quickly. We just recently sold a home and built a new home. The process with the insurance was seamless, no problems at all cancelling insurance and getting new insurance. if you’re looking for a neighborly atmosphere, you’d be very happy here."
We responded:
"Thanks Patty, appreciate you and Dave very much! Happy Easter!"
Profile photo of Claudia Riedlinger

Claudia Riedlinger

February 11, 2026

5  out of  5
rating by Claudia Riedlinger
"We have had State Farm for many years( my Dad and brother were Agents) and Shanons office feels like Family."
We responded:
"Thanks Claudia, I am not sure there is a bigger compliment than what you just gave us. Have a great week!"
Profile photo of Ronnie Earnest

Ronnie Earnest

February 11, 2026

5  out of  5
rating by Ronnie Earnest
"Alex when the "extra" step regardimg my homeowners/auto insurance a couple of days on questions I had...thk u so much for ur extra time that day....Ronnie"
We responded:
"Appreciate the feedback in dealing with Alex. She is one of our newer team members and is really doing a great job. 😀"
Profile photo of Edwin Romero

Edwin Romero

February 5, 2026

5  out of  5
rating by Edwin Romero
"excelente atención y agradable persona"
We responded:
"Thanks Edwin, glad we were able to help you out with your insurance. Have a great week"
Profile photo of Tracy McKee

Tracy McKee

February 5, 2026

5  out of  5
rating by Tracy McKee
"Great staff! Knowledgable and made the process easy!"
We responded:
"Thanks for the feedback Tracy. Hope you have a great week. 😃 "
Profile photo of Jacqualyn Collins

Jacqualyn Collins

February 4, 2026

5  out of  5
rating by Jacqualyn Collins
"Everyone is always so kind and professional, they are great at providing any information I need and answering any questions I ever have about my policy. They are patient and willing to go the extra mile to provide excellent customer service."
We responded:
"Thanks Jacqualyn, I appreciate you sharing your feedback! I love hearing from customers. Have a great weekend 😀 "
Profile photo of Joy Spears

Joy Spears

February 4, 2026

5  out of  5
rating by Joy Spears
"Easy peasy! Just call em up pay my bill. All done! Friendly folks!"
We responded:
"Thanks Joy, thank you so much for giving us feedback on your experiences with the office. I know it makes our team happy when they hear things like this. Have a great weekend 😀 "
Profile photo of Jamie B

Jamie B

December 31, 2025

5  out of  5
rating by Jamie B
"If you are looking for an attentive insurance company you have found the right one. Shanon's team always has a quick response and very helpful! Tamara is who we work with most times and always right on top of our request."
We responded:
"Appreciate the awesome review Jamie. Have a great week. 😃 "
Profile photo of Jose Ospino

Jose Ospino

December 12, 2025

5  out of  5
rating by Jose Ospino
"Quiero compartir mi experiencia siendo atendido por la señoría Mía Ramírez. No solo es muy diligente y comprometida haciendo su trabajo, sino también una persona amable, sincera y honesta. Qué fortuna poner mis solicitudes en sus manos cada vez que necesito ayuda. Sin duda, Mía es un 10/10."
We responded:
"Thank you so much Mr. Ospino! I appreciate you taking the time to tell us about your experience working with Mia! I hope you and your family have a blessed weekend."
Profile photo of helo mavrick

helo mavrick

December 10, 2025

5  out of  5
rating by helo mavrick
"Always an amazing experience with the team! They are quick to answer questions and have given me the most competitive rates. I would strongly advise anyone to work with Shanon Salsbury!"
We responded:
"Thank you, I appreciate the kind words as well as taking the time to give us your feedback. Have a great week 😀 "
Profile photo of Paul Buenaflor

Paul Buenaflor

November 27, 2025

5  out of  5
rating by Paul Buenaflor
"Going into Thanksgiving weekend, I urgently needed to make changes to my insurance policy. So I made the call to Shanon Salisbury’s agency at 4:00pm the day before Thanksgiving, half expecting everyone to be gone getting their turkeys ready. To my surprise, Mia answered the phone, discussed my concerns, then proceeded to quote and update my policy. I approved the changes by 4:30, and she said she would do her best to make some calls and activate the new coverage within an hour. She called me 30 minutes later to confirm that my new coverage was in effect. Home run."
We responded:
"Paul, very happy we were able to assist you with your change. I appreciate you sharing, I know it will make Mia smile knowing she was able to help. 😀 Happy Thanksgiving!"
Profile photo of Lynd Neely

Lynd Neely

November 24, 2025

5  out of  5
rating by Lynd Neely
"Sarrah did an excellent job. She was very easy to work with and very responsive. She answered all of our questions and got back to us very quickly. We have lower house insurance and auto rates now. The whole staff at Shannon‘s State Farm were very nice and helpful. I would highly recommend going with State Farm, Shannon and Sarah."
We responded:
"Thanks Lynd, appreciate you taking the time to let us know about your experience with our office. Happy Thanksgiving! 😊 "
Profile photo of Breanna Keelan

Breanna Keelan

November 20, 2025

5  out of  5
rating by Breanna Keelan
"Jennifer, Tammy, and Mia are the best service team ever!!! Love this agency with all my heart, will always be taken care of with love. Spoke with Jennifer today, solved my insurance needs without flaw. ❤️"
We responded:
"Thanks Breanna, I appreciate your kind words and taking the time to share your feedback. Hope you have a blessed Thanksgiving!"
Profile photo of O J

O J

November 12, 2025

5  out of  5
rating by O J
"These folks have always been awesome to deal with. I've got my home and all of our cars covered by the folks, and hope to add a motorcycle to my policy soon. Bundle everything and save for the entire family. They make the process so easy."
We responded:
"Thanks OJ, I appreciate your feedback and kind words! Hope you have a blessed Thanksgiving! 😀"
Profile photo of Jeff cooper

Jeff cooper

November 11, 2025

5  out of  5
rating by Jeff cooper
"The customer service from all of the ladies in the office is second to none I've been with Shannon for a long time and that's the reason why"
We responded:
"Thanks Jeff, I appreciate the compliment! I know they love to hear customers are satisfied with their service. Have a great rest of the week. 😀"
Profile photo of Sandy Cartwright

Sandy Cartwright

October 28, 2025

5  out of  5
rating by Sandy Cartwright
"Tammy helped with questions and I understood perfectly."
We responded:
"Thanks Sandy for sharing your experience with Tammy. I know that makes her smile to know she was able to help you. 😀"
Profile photo of Jennifer Falk

Jennifer Falk

October 24, 2025

5  out of  5
rating by Jennifer Falk
"Jennifer made my day!! These are the absolute best people to work with! Especially if you have a new driver!!!"
We responded:
"Thanks for this feedback Jennifer. So happy we could be there for you. 😀"
Profile photo of William Cooper

William Cooper

October 14, 2025

5  out of  5
rating by William Cooper
"It was an absolute pleasure working with Sarrah at Shannon Salisbury State Farm. From the very beginning she made the entire process feel easy and stress-free. Sarrah was not only professional and knowledgeable, but also incredibly approachable and kind. She took the time to explain everything clearly and made sure I felt comfortable and confident with each step. It truly felt like I was in good hands. I highly recommend working with Sarrah - she made the experience seamless and reassuring."
We responded:
"Thanks Mr. Cooper, I appreciate the feedback. I am happy Sarrah did a wonderful job helping you with your insurance. I hope u have a great week."